Jabra Rox wireless headphones are about as reliable as it gets, but even still you can have occasional problems, and it can be difficult to figure out how to get things back to normal functionality.
If this has happened to you, and you’ve tried everything you can think of and still can’t figure out how to solve the problem (or even what the problem actually is), you might want to factory reset your Rox – a quick and easy process that can solve a lot of problems you may be experiencing.
In this article I will provide very simple but complete step-by-step instructions for how to reset Jabra Rox wireless earphones.
First we’ll cover the basic steps for resetting Rox wireless earbuds, then we’ll discuss some reasons why you might want to reset, and finally go over some basic Jabra Rox troubleshooting steps in case you are still having problems.
How To Reset Jabra Rox Wireless Earphones: Step by Step Instructions
Just follow these 2 basic steps to successfully reset your Jabra Rox Bluetooth wireless headphones.
Turn your Rox wireless headphones on. Press the Multi-function button – the center button of the control pod, on the wire just below the right earbud – and hold for 3 seconds until the LED indicator light flashes green
Press both the Multi-function and the Volume Up (+) button – on the same control pod – at the same time, and hold them down for 5 seconds. You should hear a voice prompt saying “disconnected” and then your Rox will shut down, indicating a successful reset
You will now need to re-connect your Jabra earphones to your phone, tablet, PC or other Bluetooth device, and it is a very good idea to delete/forget your Rox on the Bluetooth screen of that device before you re-pair them. You may also have to re-enter some of your personalized settings on your Jabra+ mobile app.
Why Reset Jabra Wireless Earphones?
Resetting Jabra Rox Bluetooth wireless headphones can solve a lot of problems you might be having, and so it is recommended to reset yours if:
- You can’t get them to connect to your PC, phone, tablet or other device. You may also want to check out our guide on How To Pair Jabra Headphones
- Your headphones will pair with your device, but you keep losing the connection
- You are having problems charging your headphones, or even powering them on
- There are problems with sound – stuttering, delays (like between sound and video), gaps or stoppages, any distortion or strange sounds, or no sound at all
A reset is highly recommended if you are having recurring problems that you can’t quite figure out how to fix, especially since it is so quick and easy to do.
Basic Troubleshooting of Jabra Rox Earphones
If the factory reset of your Jabra Rox in-ear headphones seems to have worked, and you’re still having the same problems with power and/or charging, with connection or with sound, you might want to do a little basic troubleshooting.
- Make sure your headphones and device are turned on and sufficiently charged
- Make sure the device’s Bluetooth is turned on, and that it is not locked or in Flight mode
- Remember that your Rox earphones and your device have to be in range of each other – this can be several hundred feet, but physical obstructions and interference can significantly reduce the range
- Make sure you are actually playing something – music, a movie, an audiobook or any other audio
- Check the volume controls on your headphones, your device and also its media player, making sure they are all turned up at least a bit
- Make sure your Jabra Rox earphones are not actively paired to another device, or your device is not actively paired to other headphones, speakers or anything else
- Try un-pairing and then re-pairing your headphones and device
- Restart your PC or phone
- If all else fails, including the Rox factory reset, you may need to contact the Jabra Online Support Page
And finally, if you’ve arrived at this article, but you actually have different Jabra Bluetooth wireless headphones – that is, not Rox, but a different model – you can go to our more general article: How To Reset Jabra Headphones.