The Jabra Pro 9470 wireless headset is about as reliable as it gets, but even still you can have occasional problems, and it can be difficult to figure out how to get things back to normal functionality.
If this has happened to you, and you’ve tried everything you can think of and still can’t figure out how to solve the problem (or even what the problem actually is), you might want to reset your 9470 – a quick and easy process that can solve a lot of problems you may be experiencing.
In this article I will provide very simple but complete step-by-step instructions for how to reset your Jabra Pro 9470 wireless headset.
First we’ll cover the basic steps for resetting a Pro 9470 true wireless headset, then we’ll discuss some reasons why you might want to reset, and finally go over some basic Jabra Pro 9470 troubleshooting steps in case you are still having problems.
How To Reset a Jabra Pro 9470 Wireless Headset: Step by Step Instructions
Just follow these 4 basic steps to successfully reset your Jabra Pro 9470 Bluetooth wireless headset.
Step 1:
On the Base’s touchscreen, tap the Settings icon (the wrench at the top right of the screen)
Step 2:
Tap Phone Settings
Step 3:
Tap Reset Configuration
Step 4:
Tap Confirm
This is a “soft” reset, meaning that the Jabra 9470 should remember all of the devices it has been paired with, but if you have been having problems you might want to “forget” the Jabra on your phones, PC or other devices and then re-pair them.
You will, however, need to re-enter any custom settings you have used in the past, as all settings will be cleared.
Why Reset a Jabra Wireless Headset?
Resetting a Jabra Pro 9470 Bluetooth wireless headset can solve a lot of problems you might be having, and so it is recommended to reset yours if:
- You can’t get it to connect to the base, or to your PC, phones, tablet or other device. You may also want to check out our guide on How To Pair Jabra Headphones
- Your headset will pair with your device or the base, but you keep losing the connection
- You are having problems charging your headset, or even powering it on
- There are problems with sound – stuttering, delays (like between sound and video), gaps or stoppages, any distortion or strange sounds, or no sound at all
A reset is highly recommended if you are having recurring problems that you can’t quite figure out how to fix, especially since it is so quick and easy to do.
Basic Troubleshooting of the Jabra Pro 9470 Headset
If the reset of your Jabra Pro 9470 headset seems to have worked, and you’re still having the same problems with power and/or charging, with connection or with sound, you might want to do a little basic troubleshooting.
- Make sure your headset and devices are turned on and sufficiently charged
- Make sure the devices’ Bluetooth is turned on, and that it is not locked or in Flight mode
- Remember that your Pro 9470 headset and your device have to be in range of each other – this can be several hundred feet, but physical obstructions and interference can significantly reduce the range
- Make sure you are actually playing something – a phone call, music, a movie, an audiobook or any other audio
- Check the volume controls on your headset, your device and any apps you are using, making sure they are all turned up at least a bit
- Try un-pairing and then re-pairing your headset and device
- Restart your PC or phone
- If all else fails, including the Jabra 9470 reset, you may need to contact the Jabra Online Support Page
And finally, if you’ve arrived at this article, but you actually have a different Jabra Bluetooth wireless headset or headphones – that is, not Pro 9470, but a different model – you can go to our more general article: How To Reset a Jabra headset.
