How To Reset a Bose SoundTouch 20 Speaker: A Simple Guide

How To Reset a Bose SoundTouch 20 Speaker: A Simple Guide

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Bose SoundTouch 20 wireless speakers are known for their simple and trouble-free operation and for their reliability, but sometimes you still might have some problems with getting them to work. And if nothing you’ve tried has resolved the issue, it might be time to factory reset your Bose SoundTouch 20 speaker – an easy process which can fix nearly any problem.

In this article I will offer very simple but complete step-by-step instructions for how to reset a Bose SoundTouch 20 Bluetooth wireless speaker..

First we’ll cover the most basic steps, which should help you perform a full factory reset of your Bose SoundTouch 20, then we’ll discuss some reasons why you might want to reset your SoundTouch 20, and finally go over some basic troubleshooting steps in case you are still having problems.

How To Reset Bose SoundTouch 20 Speakers: Step by Step Instructions

By following these 5 basic steps you should be able to successfully do a full factory reset on your Bose SoundTouch 20 Bluetooth wireless speaker.


Connect your Bose SoundTouch 20 speaker to a wall outlet using the supplied power cord

Step 2

Turn your SoundTouch 20 speaker on – the power button is located on the control panel at the top of the speaker, on the left end just above the Bluetooth/Aux button

Step 3 

Hold down the volume down and 1 buttons simultaneously for 10 seconds, until your speaker restarts – both buttons are also on the control panel at the top of the speaker

Step 4

You will now need to re-enter any of your settings or customization on your speaker and/or SoundTouch app

Step 5

You will also need to reconnect your speaker to any Bluetooth devices you use – phone, PC, tablet, music player, etc – and add it back to the WiFi network

Please check out our article on How To Pair Bose Speakers

Why Reset Bose Wireless Speakers?

A full factory reset of Bose SoundTouch 20 Bluetooth wireless speakers can solve a lot of problems you might be having, and so it is recommended to reset yours if:

  • You can’t get it to connect to your PC, phone, tablet or other device. Again, you may also want to check out our guide on How To Pair Bose Speakers
  • It is not appearing on the WiFi network, isn’t streaming or doesn’t otherwise have full WiFi functionality
  • Your speaker will pair with your device, and/or does appear on your WiFi network, but you keep losing the connection
  • You are having problems charging your speaker, or even powering it on
  • There are problems with sound – stuttering, delays (like between sound and video), gaps or stoppages, any distortion or strange sounds, or no sound at all

After you factory reset your Bose SoundTouch 20 you will need to reconnect the speaker with your phone, PC, tablet and/or other devices, and you might also need to re-enter certain settings and preferences in the Bose app, but these aren’t difficult processes, and so a reset is highly recommended if you are having recurring problems that you can’t quite figure out how to fix.

Basic Troubleshooting of Bose SoundTouch 20 Speakers

If the factory reset of your Bose SoundTouch 20 wireless speaker seems to have worked, and you’re still having the same problems with power and/or charging, with connection or with sound, you might want to do a little basic troubleshooting.

  • Make sure your speaker and device are turned on and sufficiently charged
  • Make sure the device’s Buetooth is turned on, and that it is not locked or in Flight mode
  • Remember that your speaker and device have to be in range of each other – this can be several hundred feet, but physical obstructions and interference can significantly reduce the range
  • Make sure you are actually playing something – music, a movie, an audiobook or any other audio
  • Check the volume controls on your speaker, your device and also its media player, making sure they are all turned up at least a bit
  • Make sure your Bose SoundTouch 20 speaker is not actively paired to another device, or your device is not actively paired to other headphones, speakers or anything else
  • Try un-pairing and then re-pairing your speaker and device
  • If your SoundTouch 20 isn’t appearing on the WiFi network, make sure it’s in range and the WiFi network is on and has service. You may also need to re-add the speaker using the SoundTouch app
  • Power down your speaker and turn it back on
  • Restart your PC or phone

If all else fails, including the factory reset, you may need to contact the Bose Online Support Page

And finally, if you’ve arrived at this article, but you actually have a different Bose Bluetooth wireless speaker – that is, not a SoundTouch 20, but a different model – you can go to our more general article: How To Pair Bose Speakers: A Simple Guide.